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Lagoon Time is an extraordinary first-hand account of the experiences and discoveries made by Dr. Steven Swartz and his colleagues in San Ignacio Lagoon, Baja California Sur, Mexico, that provides visitors a look into the human and natural history of Laguna San Ignacio. It is also a field guide to gray whale behavior and the diverse botanical and avian wildlife in the area. All of the net proceeds will support the Laguna San Ignacio Ecosystem ...

This title is part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed in this title include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.